What are the pros and cons of building with different volume builders, particularly regarding inclusions, timelines, and customer service?

Volume builders offer a range of inclusions that can vary significantly, so it's crucial to compare these carefully to understand what's standard and what's an upgrade. While some builders may provide more predictable timelines, others can experience delays, impacting your overall project schedule. Customer service experiences also differ, with some homeowners reporting excellent support throughout the build, while others encounter challenges with communication and issue resolution.